SHIPPING & RETURNS
Bless the Mess offers to Europe free shipping from € 150.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
DUTIES & TAXES
Import taxes, customs and other related expenses, are not included in the final purchase price. BLESS THE MESS has no control over these tax policies that vary by country.
If the customer refuses to pay the customs and taxes, the product will be returned to BLESS THE MESS headquarters and we won’t send it back. Relevant costs (transportation, customs, etc, from back to the origin) are the responsibility of the customer and will be deducted from the refund.
All international customers will be responsible for customs fees from their own country. For more information, please contact your local customs office. Unfortunately BLESS THE MESS cannot put a lower value on the parcel.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
We want you to be completely satisfied with your online purchase, so we offer 14 day returns from the delivery date, only purchases made in the U.E.The shipping cost on the return process must be covered by the customer. Unfortunately, we are a small company and are currently trying to work out the process of refunds and exchanges outside U.E. Hopefully soon we will be able to proceed with worldwide refunds. For returns contact by e-mail to firstname.lastname@example.org and follow the instructions. In order to proceed with the refund keep in mind these requirements:
- The product should not be used or washed.
- Must be sent in the same condition it was received and with their tags attached.
- Must be delivered in our offices within 14 working days from the date you received the order.
We do not accept freight collect items. The item is your responsibility until it reaches us. For your protection, we advise you to place the return through a courier company that ensures the integrity of the product shipped. It takes between 15 working days to have the money refunded in your account, this is an estimation, sometimes banks have difficulties in doing refunds.